First Setup

Follow these steps to get your tickets into Tikey. Add a marketplace only if you want to sell.

1. Connect your subscription

Open Settings → Subscription → Link my account. Sign in with the Whop account that holds your Tikey subscription. Check Current subscription afterward.

Whop and Discord setup.

2. Prepare your logins

Proxies: open Accounts & Proxies → Proxies Manager. Click New, name the group, and Create. Select it, then click Import proxies.

12

1. 1
   One proxy per line

   Paste your provider's IP:PORT:USERNAME:PASSWORD. Examples shown.

2. 2
   Add Proxies

   Save to the selected group, then choose it during login.

Captcha key: in Settings → Preferences → Integrations, paste your Capsolver API key and click Save key.

Ticketmaster needs both the key and a populated proxy group. AXS needs a populated proxy group. Proxy guide.

3. Add your ticketing account

Open Account Manager → Tickets Accounts → Link Accounts. Choose your provider and complete its login form. For Ticketmaster, select the purchase region and proxy group, then enter your email and password. Complete any verification.

Check: the account appears under its provider. Account setup with field explanations.

4. Fetch tickets

Open My Tickets and click Refresh.

12

1. 1
   One account

   Open the provider row and select your linked account.

2. 2
   Refresh All

   Fetch tickets from every linked account for that provider.

Wait for success, then open the event and select tickets → Actions for supported transfers or sharing. Refresh guide.

Inventory imports

Import only adds CSV/manual inventory records. For provider actions, use tickets fetched from a linked account. Import limits.

5. Connect a marketplace if selling

In Account Manager → Main Accounts → Link Accounts, choose your marketplace. For Viagogo or StubHub, open ⋮ → Use Account to set the primary account, then check payment and withdrawal information in Settings → Other.

Optional: automatic codes and Master Password

• IMAP Manager / AYCD Inbox: add an inbox or profile, then choose it under OTP Method during account login. See IMAP setup.
• Master Password: configure it in Settings → Other → Master Password → Set up. Enter this Tikey password when requested; it is separate from your provider password.

Common setup errors

Message	What to do
Captcha key not found	Save your Capsolver key in Settings → Preferences before Ticketmaster login.
Proxy is required / Proxy not found	Import proxies into a group and select that populated group in the login form.
Invalid format / Maximum 2000 proxies per group	Use four colon-separated parts per line. Split larger lists into separate groups.
Invalid credentials / Invalid email or password	Check the provider email, password, and selected region.
Password reset required	Reset the password on the provider's website, then log in again in Tikey.
Proxy banned (all rotation attempts failed)	Replace blocked proxies or select a different working group before retrying.
No Viagogo / StubHub Account set as primary	Open the marketplace account's ⋮ → Use Account, then reopen its payment settings.
account(s) failed to refresh	Read the failed-account list, fix each reported error, then refresh again.

Cookie, OTP, and regional errors

Message	What to do
Invalid JSON / No SOTC, SORTC, tmpt or id-token cookie found	Export the full cookies JSON from a signed-in Ticketmaster event page in the matching region. Follow Cookie Mode.
Email account not found / AYCD profile not found	Add or reselect the inbox/profile under OTP Method, or choose None for manual verification.
Please enter the OTP code	Enter the code from the provider's verification message.
Master password is invalid	Enter your Tikey Master Password, separate from your ticketing account password.
Complete the Additional Contact Details	For Ticketmaster Singapore/Philippines, complete your profile on Ticketmaster before refreshing.

Still blocked? Open Help & Support with the error message, provider, and region.