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Listings & sales: Start here

Pick one workflow

Where does the information come from? Follow the flowchart, then open the matching guide.

Choose your workflow​

START: Choose ONE route
|
+-- Is it AXS or Ticketmaster?
|   |
|   +-- YES: Refresh in My Tickets
|       |
|       +-> Tickets appear with
|           Listed or Sold
|
+-- Is the listing already visible
|   in My Listings?
|   |
|   +-- YES: Go to My Tickets
|       |
|       +-> Select the tickets
|       |
|       +-> Actions > Associate listing
|       |
|       +-> Choose the listing
|       |
|       +-> Refresh My Listings later
|           to see Sold
|
+-- NO to both questions?
    |
    +-- Choose Other marketplace
        |
        +-> Add listing or Add sale
            |
            +-> Update it yourself

Open the matching guide:

Simple rule: the listing comes from My Listings, but you associate it from selected tickets in My Tickets. AXS and Ticketmaster use Refresh, not Associate.

Select and read the tickets​

  1. Open Inventory → My Tickets, then open the event.
  2. Select the correct ticket rows.
  3. Click Actions → Edit and expand Listings & sales.
  4. Check the selected or linked ticket count before any action.

A record is Tikey Manager's saved view of a listing or sale. It does not change anything on the marketplace.

  • Connected records appear in the connected area.
  • Records you typed appear under Other marketplace records.
One window, two jobs

The window may be titled Associate listing in both cases:

  • Connected platform links a listing already imported into My Listings.
  • Other marketplace creates a manual Tikey-only record.

Connected information is refreshed; manual information is maintained by you.

Connected records update when you refresh their source. Manual records are entered and maintained by you.

Before you save​

  • Enter a price per ticket, not the full order total.
  • Check the currency.
  • If Eligible and Skipped counts appear, confirm how many selected tickets will actually be changed.
  • Refresh connected sources before creating a manual fallback.
Tikey Manager does not control the marketplace

These actions update Tikey Manager and Finance only. They do not publish, edit, cancel, refund, or contact buyers on a marketplace.

Need to correct something or understand totals? Open Fix Records and Use Finance.